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Refund & Cancellation Policy

Thank you for shopping with NearlyMart. We strive to provide a smooth shopping experience. This Refund & Cancellation Policy explains the terms under which orders may be cancelled, returned, replaced, or refunded.

Last Updated: 27 August 2026

1. Order Cancellation

  • Orders can be cancelled before they are shipped by the seller.
  • Once an order has been dispatched, it cannot be cancelled.
  • NearlyMart reserves the right to cancel any order due to product unavailability, pricing errors, payment issues, or suspected fraudulent activity.

2. Return Eligibility

Products are eligible for return only if:

  • The product is damaged during delivery.
  • The wrong product has been delivered.
  • The product received is defective.
  • The product is significantly different from its description.

Products will not be accepted for return if:

  • The product has been used or damaged by the customer.
  • The original packaging or accessories are missing.
  • The return request is made after the allowed return period.
  • The item is marked as Non-Returnable on the product page.

3. Return Request Period

Customers must raise a return or replacement request within 7 days of receiving the product unless otherwise mentioned on the product page.

4. Refund Process

  • Refunds are initiated only after the returned product has been received and inspected.
  • If approved, the refund will be processed to the original payment method.
  • For Cash on Delivery (COD) orders, refunds may be transferred to the customer's bank account or UPI ID.

5. Refund Timeline

  • Refund approval: Within 2–5 business days after inspection.
  • Online payment refund: 5–10 business days.
  • Bank transfer/UPI refund: 3–7 business days.
  • The actual credit time may vary depending on the bank or payment provider.

6. Replacement Policy

Eligible products may be replaced instead of refunded if stock is available. If a replacement is unavailable, a full refund will be processed.

7. Non-Refundable Items

  • Digital products or downloadable content.
  • Gift cards or vouchers.
  • Perishable goods.
  • Products marked as Non-Returnable.
  • Items damaged due to customer misuse.

8. Seller Responsibility

NearlyMart is a multi-vendor marketplace. Sellers are responsible for product quality, warranty, and return acceptance according to platform policies. NearlyMart acts as a facilitator between buyers and sellers.

9. Refund Rejection

A refund request may be rejected if:

  • The product fails quality inspection.
  • The return request is outside the return window.
  • Evidence of misuse or intentional damage is found.
  • The returned product is incomplete or missing accessories.

10. Contact Us

For any cancellation, return, replacement, or refund-related queries, please contact us:

  • Platform: NearlyMart
  • Email: support@nearlymart.com